Archive for Personalization & Customization


InteractiveTV today had a post about an outdoor advertising campaign that uses shoppers own faces for a gigantic DVD promotion. It’s a high exposure campaign showcasing unique user experience design. And it’s a perfect fit for mobile.

Morphing

Inwindow Outdoor, a company that does digital storefront and mall advertising, launched the interactive augmented reality display at Los Angeles’ The Grove, to promote the Blu-ray release of “Avatar.” The display is a free-standing structure of multiple digital screens. Using technology developed exclusively for this project, shoppers faces are morphed into the wide-eyed blue creatures from the film. Once the morph is complete, users can enter their email address via touch screen, in order to be sent a video of their transformation, along with information on where to purchase the Blu-ray disc of the movie.

Down the road, this will be able to happen via a mobile. Imagine getting a message from a friend with their facial expression (or their kids or boss or pets) mapped to a branded character. This is a great way to build a buzz for any animated or costumed character-driven film – think Iron Man or Shrek. Send it to yourself, friends and family and some transformations are sure to go viral when they hit the social networks.

The display was introduced last Friday and set to run for a month – if you’re in L.A., check it out.




Mobile Marketer had a feature on Jumptap, a company who delivers mobile ads revamped their mobile ad network. Jumptap is taking mobile ad personalization to a new level. They’re giving consumers the ability to tell brands what they want, when they want it. Mobile users will be given the ability to manage their own profiles for a more personalized brand experience.

Jumptap Revamp

This is the key to the future of advertising – letting the consumer specify what they want and delivering relevant ads. As I’ve mentioned in previous posts addressing ad personalization, why not target consumers with a product they are likely to buy?

In addition to serving the consumers, this gives advertisers the ability to serve better ads. Targeted spots will be more enjoyed and appreciated when they’re given to the perfect audience.

Additionally, consumers can reveal demographic information in exchange for special offers, coupons, deals, or less ads. In return, advertisers get valuable stats on their audience and consumers get even better results from their mobile user experience.




Moblie Commerce Daily had a story about a new app that is a great bridge between the physical and the virtual. PixyMe takes the mobile user experience to pretty cool place.

PixyMe is an iPhone/iPod Touch app that uses image personalization. Users can send or share photos via the usual social media channels. The twist is that you can then have your image printed on a postcard and mailed with a stamp anywhere in the world. You don’t need a personal image – the app will integrate a name, word or short phrase into an object within a stock photo – making it look like the words were written in leaves or as fireworks in the sky. Click here to try it out with your name. At $1.99, PixyMe is consistently a best seller for Apple.

You’ve heard me say that successful apps can’t just make use of cool technology or look pretty. PixyMe is a perfect example of a smart app that fits a real-world need. How many times have you been on a trip and wanted (or promised) to send a postcard but you forgot?

The whole stamp/mailbox thing is such a hassle but everyone loves getting non-junk mail. And the personalization angle is great for family, friends or even as a business tool. A feature to remember contact groups – like friends, family, coworkers – would make reuse of the app even easier.

A good idea would be to offer discounts for bulk mailings – instead of sending one card, you could send the same image to multiple contacts. A feature to remember contact groups – like friends, family, coworkers – would make this easier and encourage use over and over. For example, I’d pay extra for the convenience of being able to mail out a holiday card if I missed the deadline to go the standard print route.

Some additional features ideas could be special offers that kick in based on holidays around the world, discounts for promoting PixyMe on Facebook, Blog or Twitter or maybe a sweepstakes for the most creative use of the PixyMe app.




A few trade stories this week about video ads suggest a opportunity for intelligent mobile user experience design.

Mobile Video Ads

MocoNews reported on a Google blog post about how the company is beginning to monetize the mobile version of the video site. Banner ads will show up on the home, search and browse pages of YouTube when accessed via mobile. Meanwhile, AllThingsDigital.com linked to an editorial about the hatred for pre-roll video as well as its effectiveness. If pre-roll ads are to become the norm, why not design the mobile video ad experience to be intelligent and adaptive?

Why not combine pre-roll with dynamic content tailored to the users? Not everyone needs to see the same pre-roll ad. I’d answer more questions to reveal demographic information in exchange for seeing less ads. If not less, I’d definitely prefer to see an ad of interest to me – like movie trailers - rather than the many makeup commercials I’ve been forced to endure before watching online videos recently.

I’ve recently seen Hulu offer short surveys in exchange for an ad free episode. The experience was hassle free.

Multiple pre-rolls could be created to serve different demographics – male teenagers see video game previews, new parents would get baby products, affluents would get luxury commercials, etc.

So why not give users ads that they want? Targetted ads will result in better ad spends and more purchasing.




Fast Company reported on a new promotion that might be a glimpse into the mobile design of smartphone commerce in the future – advertising that combines virtual goods and LBS to tap into on-the-spot purchases and promotions.

Virtual Goods

Location-based game start-up Booyah is introducing in-game, virtual goods placements, based on your real-time location. The Mobile User Experience Design will lead consumers right to the cash register of a “real” store selling real goods for very real cash.

The campaign stems from Booyah’s partnership with international clothing retailer H&M but this could apply to ANY consumer campaign – from liquor to cars to network television. This particular promotion pings mobile users near an H&M location on a piece of clothing or accessory that appears in Booyah’s MyTown location-based social game. Discounts and promotions reward the Booyah user that visits the actual store location.

Here are some ideas I have for additional location based campaigns. Again, any consumer campaign could benefit.

Users could be rewarded with free virtual goods if they spend a certain amount of time inside a retail location. The goods should have a high value perception and be unique to that store. If the user wore or showed off or used a virtual item in a social network, they could get real world discounts on that product line.

The biggest fans of a company – the ever valuable influencers – could receive limited edition virtual that are exclusive or awarded before general public release.

Feedback about the unique product could be analyzed and the most popular ones could turn into physical products.

Another way to engage users (and potentially spark a viral campaign) would be to give the consumers tools to design the next generation of virtual product ala crowdsourcing. Implement a voting aspect and social network exposure to build buzz. Winners could get a high value prize and their creations could turn into physical goods. Imagine a fashion oriented tween designing virtual fashion items and being rewarded for it.

Unique mobile user experiences and advertising seem to be made for each other – mobile is also a great bridge between the physical and the virtual. I’ll be watching the H&M campaign with interest.




A recent study sited on textually.org revealed that more than half of consumers in 11 countries used their mobile phones while shopping in a store. Uses included comparison shopping, getting peer feedback, looking up product information and finding coupons.

Mobile Shopping

I recently did exactly that. I was browsing a bookstore and picked up an interesting title. After looking up a great review on Amazon, I made the in-store purchase. Then I added other books to my Amazon cart to look up later.

This should bring a sigh of relief to traditional retailers as well as a call to action. Retailers need to explore how the physical in-store experience can be complemented and enhanced by mobile.

One great way to blend shopping and mobile is with visual searching. The Nokia Point & Find is a good example of how this could work. Forget about waiting around for a sales clerk. And what are the chances that a retail employee is knowledgeable about every single item in a store? It would be great to just snap a picture of an item or hold your device up to it and get instant information.

Large retailers could really benefit if they had their own app. For example, if you were at Best Buy, the app would provide information on the in-store product as well as suggesting additional purchases (a power cord, batteries, etc.), giving details of the warrantee program or outlining a special credit card offer.

The opportunity to access exclusive offers, coupons and discounts in-store with a mobile device would be great. Also, retailers should make spreading the word to your social network or an individual contact as easy as possible.

The next time you head out to shop, remember that your mobile is a great companion.




Verizon continues to blend their product offerings through a converged mobile user experience. InteractiveTV Today had a post detailing the variety of FiOS TV features that will soon launch. There are some cool elements that also have practical real world use - a good example of a multi-screen experience.

mobile tv user experience

I was particularly interested in the news that Verizon will soon release software that will let viewers to use their WiFi-enabled smartphones as a remote control. Through a remote access service, Fios TV subscribers will be able to use their mobile to review, change or add recording requests, delete recorded programs, browse and search TV and video-on-demand listings, and set parental controls.

Mobile devices are so much more sophisticated than the typical remote – it’s a great use of mobile technology.

This opens up a host of possibilities to bundle Verizon TV and mobile services together - building consumer loyalty and expand Verizon’s reach. A good example of this might be Verizon suggesting new content purchases based on shows or music you’ve watched or programmed to record. By utilizing one device as an extension of another, new user experiences are possible. For example, when watching FIOS TV and you see an ad for a show you want to watch, you don’t have to interrupt your viewing experience on the television. You just use your mobile phone to set the show to record.
Other features include an enhanced Interactive Media guide for FiOS TV as well as “bidirectional sideloading”—which allows viewers to use their TV to access digital files from mobile phones attached to their PC’s. There will also be an interactive TV application that allows you to watch free samples of premium channels with the option to order as well as various widgets, like the football widget that displays statistics alongside a game.

I’d love to see more social tv features. For example, notify when my friends are watching tv, let me know what they’re watching, let me invite them to watch something with me, etc.




Best Buy is the latest retailer to jump into the rapidly expanding Augmented Reality pool. Adverblog had a post on the new “Best Buy in 3D” campaign. Users can take Best Buy’s Sunday paper insert, weekly retail publication or in-store circular and use it (with a webcam) to experience the advertised products in 3D. 

Best Buy Mobile Design of Instore-Ads

Using one-dimensional paper and a traditional advertising delivery system is a great way to transition “old school” consumers* into the new technology. (Yes, they’re out there and they have way more disposable income than the kids)  

A mobile component would be a natural fit for the Best Buy shopper. Instead of wandering the aisles or waiting for a less-than-knowledgeable sales clerk, consumers could use their mobile device to take a picture of merchandise or a QR code to immediately bring up additional information. Some great extra features to help you make an immediate purchasing decision could include: 

  • 3D models
  • Consumer Reviews
  • Tutorials or Videos
  • Additional purchases to compliment a purchase of that item.

Additionally, with GPS, the extra features could be tailored to the section you’re standing in. For example, if you’re in the video game department, you get video game specials. 

Also, with a “smart” feature, the application would remember that 3 months ago you made a specific purchase at the store and suggest additional items to buy. For example, buy ink for a printer. 

I would love the ability to tag a product so I receive a notification when it goes on sale or hits a certain price point. (For example: Notify me when this monitor is $250 or less/Notify me when this washing machine is available in red) 

Clearly, augmented reality is not just for selling stuff and it’s going to blow up like crazy in the coming months. I just saw that multi-platinum Grammy winning rapper Eminem is on the cutting edge with his “Eminem Augmented Reality Competition” Could education be the next frontier for Augmented Reality? What industry do you think will jump in next?




This week, several sites, including Fast Company, reported the new partnership of Google and Visible World, a software company that provides customized TV ads based on an individual subscribers demographic data. 

Smart Mobile TV Ads

For example, three families might be watching the same network program. The family with children gets an ad for Sea World, the newly weds see a Las Vegas vacation package while the retired couple watches a golf resort promotion. 

Mobile design possibilities would be a great fit for this type of targeted advertisement. Advertisers reach their desired niche audience and users benefit from information they actually want and can use. Adding in a mobile specific component could be even more valuable for everyone – especially since a recent study suggests that mobile video users are the most valuable marketing audience.

The ability to collect valuable viewer data will be greatly expanded as convergence becomes more prevalent, particularly in interactive television. Instead of relying solely on information provided by a subscribers cable box, a variety of information could be collected from a “composite user” across multiple screens such as mobile and computer. And perhaps using other platforms to expand targeted advertising could avoid the TiVo commercial zapping feature? 

Google Voice could be another rich source of mobile TV ad demographics. I think additional bonuses should be available for users who divulge more demographic data. Perhaps premium content is discounted or special offers are exclusively available. 

So in the near future, an advertisement that entices you to pick up the phone or go to the store will probably be fine tuned to your specific needs. It’s a win-win situation for advertisers and users and will only be more successful as useful designed-for mobile components are added.




Fierce Mobile Content has a post about the launch of Hallmark Mobile Greetings. “When you care enough to send the very best” has been Hallmark’s slogan since 1944 and it looks like the greeting card giant is ready to take on the mobile world. Mobile Design Greeting Cards

I don’t know about you, but getting a stamp and physically putting something in the mail is a huge hassle so this is good news. The mobile app (which you can download here) combines text messaging with creative design and more than 500 greetings in categories including Birthday, Love, Holiday, etc. Senders can also add their own personal message to any of the greetings.

Of course, what good is a fantastic and creative message if it comes too late? I’ve been known to forget important occasions like birthdays and anniversaries. I’d like to see additional features like the ability to program in dates and get a reminder. 

Let’s say I get a “Mom’s birthday next week” reminder. In addition to creating and sending a card there could be additional opportunity for Hallmark to upsell with appropriate content. A nice offer would be an ad for flower delivery in conjunction with a coupon.

Of course, not everyone in your life is wired up. So the ability to purchase an actual stamped card that’s mailed for you would be nice. Several companies, like Send Out Cards, do this but adding the mobile component and the Hallmark quality seems like a natural fit. 

I’d also like a potential one-to-many distribution. If I have a group of members like “family” I could upload my own photo, choose a frame, add some overlayed text, and sent it to everyone on the list. Maybe there’s a discount when blasting multiple people. 

Hallmark could also enable creative tools so users could design their own cards for the entire community. Top creators could be reworded with money, credits, or professional creative tools.